Terms of service
ACCEPTANCE OF TERMS
Your access to and use of Pro-Direct Tiling Products Ltd website ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
DESCRIPTION OF GOODS
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
CHANGES TO WEBSITE.
Pro-Direct Tiling Products Ltd reserves the right to: change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Pro Direct Building Supplies Ltd shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
COPYRIGHT
All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed Pro-Direct Tiling Products Ltd or otherwise used by Pro-Direct Tiling Products Ltd permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
DISCLAIMERS AND LIMITATION OF LIABILITY
The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Pro-Direct Tiling Products Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Pro-Direct Tiling Products Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Pro Direct Building Supplies Ltd for death or personal injury as a result of the negligence of Pro-Direct Tiling Products Ltd or that of its employees or agents.
INDEMNITY
You agree to indemnify and hold Pro-Direct Products Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Pro-Direct Tiling Products Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
STOCK AVAILABILITY
All items are subject to availability at time of order.
PLACING YOUR ORDER
After choosing your items from our vast available range you should then go to the “checkout” area of our website. You will then be transferred to our secure third party online payment authorisation service provider-Sage Pay. This will allow you to enter your credit/debit card details and for us to collect payment from your card provider. We can accept using the following cards: Visa Credit and Debit, Solo, MasterCard, Electron, Amex & Paypal
Alternatively we can take telephone orders, on 01423 531 500 or by cheque payments through the post to:-
Pro-Direct Tiling Products Ltd
Suite 2, Ground Floor
Ebor House
Low Moor Lane
Lingerfield
Knaresborough
North Yorkshire
HG5 9JN
ORDER ACCEPTANCE AND COMPLETION
Your order will be confirmed to you via email once we have received payment and providing that you have given us your email address. Whether you receive the email or not, your payment for and our acceptance of your order will create a legally binding contract between us.
PRICING
All of the prices shown on our website are inclusive of VAT. However, delivery charges are not included- please see our delivery page We aim to provide the correct prices at all times for our products on the website, but if this is not the case at the time of your order then we will contact you to confirm the correct price for the goods and establish whether you wish to proceed with the order or be provided with a refund in full.
INSTALLATION
Installation work or labour to undertake your work should not be scheduled until we have delivered the goods to your premises. This will ensure that all goods are fully available at time of installation and also allow you to order additional materials if required. Pro-Direct Tiling Products Ltd cannot be held responsible for any third party costs incurred due to planning ahead of full and correct delivery of goods ordered.
DELIVERY RATES
Pro-Direct Tiling Products Ltd use a choice of two carriers to delivery your order. UPS will deliver goods up to 220kg in weight, Next Day, if your order is placed before 12.30pm. Heavier conseignments will be delivered on pallet by Nidd Transport, either on a next day service, or standard 3 day service.
DELIVERY
We will advise you of the delivery day for your goods. Normal delivery times are between 8:00am and 6:00pm. Someone will need to be present at the time of delivery to accept and sign for the goods as a failed delivery may result in you incurring a re-delivery charge. As we use national carriers to fulfil our deliveries it is not possible to guarantee a 100% success rate on the confirmed delivery day. However, recent checks have a measured a 97% success rate.
Important Notice: Orders are delivered by various carriers, due to insurance and health and safety regulations drivers from the delivery company are not able to transport any goods into a property. Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be the kerbside nearest to the property
LATE DELIVERY
1) Pro-Direct Tiling Products Ltd will not under any circumstances accept any financial demands from the customer for late or incorrect delivery. We always recommend that you do not commit to work people until the goods have been delivered and inspected.
2) Delivery times are given as a guideline, if we have charged extra for delivery (next day or Saturday delivery) and this is not met, please let us know and the cost of this premium delivery will be refunded.
ORDER CANCELLATION
If you wish to cancel an item or order, you must inform us in writing. You can do this preferably by email, or by post.
Cancellation must be made within 2 days of placing your order. If we have sent a despatch email notification before the cancellation is made then the delivery charge is non refundable. If the cancellation is made before the despatch email is sent by us then all charges are refunded.
Cancellations by post must be sent to:-
Pro-Direct Tiling Products Ltd
Suite 2, Ground Floor, Ebor House
Lingerfeild, Knaresborough
North Yorkshire
HG5 9JN
Cancellations by email must be sent to:-
This email address is being protected from spambots. You need JavaScript enabled to view it.
FAULTY GOODS
If the products purchased are faulty, and providing that we are informed within 28 days of receipt of the goods, we will offer a like replacement. If the goods are not available then a full refund will be made. Faults resulting from misuse, neglect, accident, incorrect installation or normal wear and tear will not be covered. If a collection is required then you should contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 01423 531500, quoting your sales receipt number. Please note that goods can only be collected between 8am and 5.30pm Monday to Friday.
DAMAGED GOODS
You should notify us within 48 hours of receiving delivery if any of the goods you have purchased arrive damaged. If a collection is required then you should contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 01423 531500, quoting your sales receipt number. Please note that goods can only be collected between 8am and 5.30pm Monday to Friday.
REFUNDS
Items must be returned within 28 days of receipt of your goods. The goods must be in their original packaging and must be undamaged and fully resalable. Once returned and verified as being in the correct condition, a refund will be issued to you for the full price of the goods less the delivery charges. If the goods that are returned or not in a fully resalable condition or the packaging is damaged, then we reserve the right to refuse the refund, or at our discretion we will deduct 25% from the original transaction value and then refund the remainder. This does not affect your statutory rights.
Goods be returned via carrier to:-
Pro-Direct Tiling Products Ltd
Suite 2, Ground Floor, Ebor House
Lingerfeild, Knaresborough
North Yorkshire
HG5 9JN
A copy of your original receipt must be placed in an envelope and then securely attached to the returning goods.
Alternatively, we can arrange to have a carrier collect the goods from your premises. If this is required then you should contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 01423 531500, quoting your sales receipt number. We will then obtain a quotation for you for the cost of the return and then contact you to arrange collection day and payment before collection is arranged. Please note that goods can only be collected between 8am and 7pm Monday to Friday.
It may take up to 28 days to verify and process your claim once the goods have been collected from you. Due to banking laws all refunds must be credited to the original payment card used.
EXCHANGE
Items can be exchanged within 28 days of receipt of your goods. The goods must be in their original packaging and must be undamaged and fully resalable. We can arrange to have a carrier collect the goods from your premises. If this is required then you should contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 01423 53150, quoting your sales receipt number. We will then obtain a quotation for you for the cost of the return and then contact you to arrange collection day and payment before collection is arranged. Please note that goods can only be collected between 8am and 5.30pm Monday to Friday.
STATUTORY RIGHTS
Please note that these terms do not affect your statutory rights. For more information you should contact your local Citizens Advice Bureau or Trading Standards Office.
PRIVACY POLICY
Pro-Direct Tiling Products Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
When you order, we need to know your name, address and email address. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
We use your personal information to update you about new products/services. We will only contact you with your consent.
We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it.
In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.
In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.
If you have any questions about privacy please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.